Abbyy FineReader 9.

Abbyy FineReader 9 Add-in can cause Microsoft Office programs to crash.

I installed an Epson Inkjet printer and Abbyy FineReader 9 was installed too. The problem appears and it is impossible to use Office without  the message “Microsoft Word has stopped working”. It happens with the rest of the suite too. I’m using Windows 8.

I uninstalled Microsoft Office, reinstalled again, nothing same problem.

Easy Solution: Uninstall Abbyy FineReader 9, it has a problem with Office 2013.

Microsoft Solution: Use this link http://support.microsoft.com/kb/2755838/en-us

1. In a Run window (Windows Key + R)…
abbyy
type one of the following lines:

For Excel use:

excel /safe

then press Enter key.

For Word use:

winword /safe

then press Enter key.

For Outlook use:

outlook /safe

then press Enter key.

For PowerPoint use:

powerpnt /safe

then press Enter key.

For Publisher use:

mspub /safe

then press Enter key.

2. If the Office program runs normally, continue to step 3 otherwise the add-in is not causing the problem.

3. Disable the Abbyy FineReader add-in:

1. With the Office application still running in the Safe Mode.
2. Click File > Options > Add-Ins.
3. Next to the Manage list, click Go.
4. Uncheck the Abbyy FineReader add-in and click OK.
5. Restart the application (not in safe mode this time).

It applies to Office 2013, 2010 and 2007
The Microsoft Knowledge Base is KB2755838

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